If you have questions please call 311 or call the Mayor Office of Immigrant Affairs directly (212) 788-7654 

Trouble coping? Don’t struggle alone. We’re here to listen and help with problems like stress, depression, anxiety or drug and alcohol misuse. For you or someone you care about.

At any hour of any day, in almost any language, from phone, tablet or computer, NYC Well is your connection to get the help you need. We can provide:

• Suicide prevention and crisis counseling
• Peer support and short-term counseling via telephone, text and web
• Assistance scheduling appointments or accessing other mental health services
• Follow-up to check that you have connected to care and it is working for you

Call NYC Well Today

English: 1-888-NYC-WELL (1-888-692-9355), Press 2 
Call 711 (Relay Service for Deaf/Hard of Hearing)

Español: 1-888-692-9355, Press 3

中文: 1-888-692-9355, Press 4

Interpreters are available for 200+ languages. Stay on the line, and you will be connected with a counselor who can connect you to translator services.

NYC Well Counselors are trained to accept calls from deaf and hard of hearing individuals using video relay services.

Call NYC Well Today

English: 1-888-NYC-WELL (1-888-692-9355), Press 2 
Call 711 (Relay Service for Deaf/Hard of Hearing)

Español: 1-888-692-9355, Press 3

中文: 1-888-692-9355, Press 4

Interpreters are available for 200+ languages. Stay on the line, and you will be connected with a counselor who can connect you to translator services.

NYC Well Counselors are trained to accept calls from deaf and hard of hearing individuals using video relay services.

New York City Well

To provide better service in alerting the American people to unsafe, hazardous or defective products, six federal agencies with vastly different jurisdictions have joined together to create recalls -- a "one stop shop" for U.S. Government recalls.

My Benefits

Need help paying your energy bill? Low-income New Yorkers can apply for heating and cooling assistance under the Home Energy Assistance Program, or HEAP.

What is HEAP?

The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating their homes.

How does it work?

If you are eligible, you may receive one regular HEAP benefit per season and could also be eligible for an emergency HEAP benefit if you are in impending danger of running out of fuel or having your utility service shut off.

How can I apply?

Online: When the HEAP season is open you may apply online if your household resides outside of New York City. This application is for a Regular HEAP benefit only.

In person:
When the HEAP season is open you may apply in person:

• Outside of New York City at your HEAP Local District Contact, or
• New York City residents at your HEAP office.

In writing:
When the HEAP season is open, print and mail the completed HEAP Application

• Outside of New York City mail it to your HEAP Local District Contact, or
• New York City residents can mail it to: HRA/HEAP, PO Box 1401, Church Street Station, New York, NY 10008

Notes:

• Remember to sign your name on page 5 of the HEAP Application.
• If you qualify for HEAP you will be notified no later than 30 business days from the date the local district received your HEAP Application.

Are HEAP benefits available year-round?

No, the application period normally begins in early to mid-November and continues into the winter, until funding for the program runs out.

Does it matter what my home’s heating source is? 

HEAP may be able to help you if you heat your home with:

• Electricity
• Natural Gas
• Oil
• Coal
• Propane
• Wood/Wood Pellets
• Kerosene
• Corn

Through 311

You can request a free kit through the Free Residential Lead Testing Program to test your drinking water for high levels of lead. Lead usually enters drinking water when plumbing that contains lead corrodes. Lead does not have any color or smell. You can file a water complaint if your drinking water is not clear (has color) or has an odor or smell.

The Department of Environmental Protection will test your drinking water sample only for lead and nothing else. This kit is for use in private residences only. It cannot be used to meet the lead testing requirements of day care centers or other businesses.

You can order only one kit at a time. If you are a landlord who wants to order more than one kit for your building, you must make a separate request for each apartment.

Free Water Lead Test Kit

Lead Poisoning Prevention

Lead is a poisonous metal. The most common cause of lead poisoning in children is dust from peeling paint. Lead also can be found in some products imported from other countries, such as foods and spices, medicines, clay pots and dishes, cosmetics, and painted toys. Some jobs and hobbies can expose adults and their families to lead.

Lead poisoning has serious effects on health, learning, and behavior. Young children are especially vulnerable to the effects of lead. A blood test is the only way to know for sure if you or your child has been exposed to lead.

In New York City, building owners are required to safely fix peeling paint in the homes of young children. If your building owner does not fix the peeling paint in your apartment, you can call 311 to file a Lead Paint Complaint.

Lead Topics

Quality early care and education plays a critical role in supporting your child’s development. It is a building block for your child’s learning and in preparing him/her for both school and lifelong success.

• 90% of the development of your child’s brain happens before age 5
• Children who have quality early childhood experiences  are more likely to do well in school, graduate from high school and become part of the workforce

ACS understands that choosing who will take care of your child is one of the most important decisions you can make. Quality child care is expensive; however, you may qualify for free or subsidized care.

We’re here to help you understand your options, find a program that is right for you, and help you enroll your child.

Find Child Care

Looking for food assistance programs?

To help New Yorkers in need access programs in their communities, our Food Program Locator, below, can be used to locate food pantries, soup kitchens and senior centers throughout New York City.

To find other types of programs in our food assistance network — including after-school and summer programs, low-income daycare centers, shelters, rehabilitation centers and youth programs — contact Food Bank at (212) 566-7855.

Food Bank Locator 

Bottomlesscloset Bottomless Closet is a nonprofit organization that promotes economic self-sufficiency by providing interview skills, business clothing and ongoing career development and support programs to economically disadvantaged New York City women.

Career Gear  Career Gear is a nonprofit organization that fills the gap between job-training programs and employment by providing men with the interview clothing, motivation and follow-up support that helps them get jobs and keep jobs.